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Question

Mouse not working when not charged

  • June 30, 2025
  • 1 reply
  • 9 views

Strawtalkauto905

I purchased Basilisk V3 Pro a year ago and now it is not working anymore unless I plug in the wire. How can I set up an RMA for repair or replacement on this?

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1 Reply

Razer.ScarletRouge

Hey there, ​@Strawtalkauto905!
 

I understand you're having issues with your Razer Basilisk V3 Pro. No worries, I can help you with that! Please try these troubleshooting steps on this link to help resolve the issue: How to fix a Razer Mouse battery that does not charge

 

If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!

 

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