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Mouse skates issue

  • May 20, 2025
  • 1 reply
  • 44 views

The bottom right edge of the skates of razer death adder essential is sticking out and causing hindrance while sliding the mouse around. I noticed earlier when I bought this product on 30/10/2024, that edge of the mouse sakes was not aligned perfectly. It was little extended out but it didn’t felt like that big of an issue as I believed they are stuck with a strong glue.

Now after some use when I slide my mouse on mouse pad it leaves the scratch marks on it because of that unaligned edge of mouse skates. I don’t know where to raise my problem , So I have put my problem here. I can provide further details regarding Invoice. 

I have been using and handling my product very carefully there’s no harm dealt by my end. Please help me and accept my request to repair or replace this product.
 

Best answer by Razer.ScarletRouge

Hey there, ​@StonedOP!

I understand you are having issues with your Razer Deathadder essential mouse. No worries, let me help you! Could please send me a PM together with your device’s serial and proof of purchase for a possible warranty claims? Also, please send a picture or video of the issue you are experiencing. You can upload your proof of purchase and video to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!

*Thread locked to curb conversation to PM.

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Razer.ScarletRouge

Hey there, ​@StonedOP!

I understand you are having issues with your Razer Deathadder essential mouse. No worries, let me help you! Could please send me a PM together with your device’s serial and proof of purchase for a possible warranty claims? Also, please send a picture or video of the issue you are experiencing. You can upload your proof of purchase and video to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!

*Thread locked to curb conversation to PM.


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