My basilisk V3 pro is wired into my computer and synapse is not detecting it, the mouse icon isn't showing up on my monitor either. I have plugged it into several different USB ports. It's just not working.
Question
mouse trouble
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- Razer Support
Hey
Can you uninstall your mouse drivers by following the steps from this article? If the issue continues, please send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the connection issue.
*Thread locked to curb conversation to PM.
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