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Question

mr

  • January 17, 2024
  • 1 reply
  • 45 views
J

Hi,

I have made a purchase for a gaming chair, the order number being (Removed for security purposes).

 I no longer want the chair purchased so want to cancel the order placed. 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 18, 2024

Hello Jayxu9,

If you were logged into your Razer ID account when you checked out and you would like to cancel your order, visit https://www.razer.com/my-account/orders within two hours from the time the order was placed and cancel your order. Please note that after the 2-hour cancellation window, orders cannot be canceled either by customers or agents. If you need further assistance, PM me the following information below so I can initiate a case on your behalf and escalate your concern to our Order Support Team.

Full name: 
Email: 
Mobile/Phone Number: 
Country: 

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