My 7.1 surround activation code doesn't work | Razer Insider
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Question

My 7.1 surround activation code doesn't work

  • February 26, 2025
  • 2 replies
  • 67 views

My activation code for the Kraken x lite product is not working, I have already registered the product and got the validation key in the email, but when I put this key to activate, the application says that this code is not valid... I bought it now directly from the store, and I wanted to solve this problem, since your automatic support only gives me the same validation code which is not working...
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2 Replies

Razer.Aero
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  • Razer Support
  • February 26, 2025

Hi coolSkyMagentadome342,

I understand you're encountering an error while trying to activate the 7.1 Surround Sound using your activation code. One probable cause for this to happen is that you’re using the THX Spatial Audio software instead of the 7.1 Surround Sound. To fix the issue, please make sure to download the correct software here and follow the steps in this article. If the same error persists, PM me the screenshot showing the issue so I can take a closer look. Save the shareable files via any online drive account listed link. Thanks!

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FiszPL
Vanguard
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  • VANGUARD
  • February 27, 2025

READ first, THEN post: