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Question

My account is locked

  • April 24, 2025
  • 1 reply
  • 31 views

XeXRaider

My account got locked after trying to add my phone number to the account. 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • April 25, 2025

Hi XeXRaider,

I understand that you're having issues with your Razer account because it was locked. For Razer Gold account concerns, please submit a ticketor chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Provide the following information to the team so they can verify your account:

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, PM me your ticket number so I can call their attention to your case. Thanks!

*Thread locked to curb the conversation to PMs.