Hey there!



Thank you very much for sharing your Cortex's concern with us. My name is Michelle from the Razer Cortex technical support team. I will be very happy to assist you with your issue.



Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a simple guide to help you collect and upload your Cortex logs, please check out if you need it.



We apologize for the inconvenience this issue has caused you.



Take care and have a great day!



Best regards,

Michelle

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