my dongle is not work

Remove the dongle, do a Synapse clean reinstall:

• Uninstall Synapse
• Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
• Then restart your PC
• After reboot install Synapse again (as administrator).

After these steps plug the dongle again (directly into motherboards USB port, USB 3.0 preferred or above).

i try but nothing . my nari when turn on the light is blue and twinkle . i try on another computer and nothing the dongle not responding

my transceptor usb ( dongle ) does not respond

Is it visible (dongle) in system device manager when you'll plug it in?

no , in system device manager nothing appears at all

can help please?

Olá, estou com o mesmo problema desde ontem quando houve uma última atualização.

i have the same problem since yesterday

se encontrares a solução diz que farei o mesmo

FiszPL, you can help ?

joni00
se encontrares a solução diz que farei o mesmo

Já fiz de tudo que eles disponibilizam para fazer, nada resulta, o mais estranho que foi depois da atualização que eles fixeram.

pois eu tambem ja desintalei tudo e nada continua tudo na mesma o problema nao é nosso é deles

joni00
hi. after up updates razer center my nari ultimate lost connectivity to the dongle , i try dongle recovery but my computer does not recognize the dongle . therefore my dongle is brook

Hey joni00 and MichelSilveira! The Razer Insider does not have support for your preferred language. Please post your inquiry or concern in English across all boards so other users can help. If your device is within the warranty period, please contact your reseller and request a replacement. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.