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my dongle is not work


joni00
hi. after up updates razer center my nari ultimate lost connectivity to the dongle , i try dongle recovery but my computer does not recognize the dongle . therefore my dongle is brook
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13 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7336 replies
  • December 14, 2022
Remove the dongle, do a Synapse clean reinstall:
  • Uninstall Synapse
  • Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  • Then restart your PC
  • After reboot install Synapse again (as administrator).
After these steps plug the dongle again (directly into motherboards USB port, USB 3.0 preferred or above).

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 14, 2022
i try but nothing . my nari when turn on the light is blue and twinkle . i try on another computer and nothing the dongle not responding

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 14, 2022
my transceptor usb ( dongle ) does not respond

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7336 replies
  • December 14, 2022
Is it visible (dongle) in system device manager when you'll plug it in?

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 14, 2022
no , in system device manager nothing appears at all

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 16, 2022
can help please?

Olá, estou com o mesmo problema desde ontem quando houve uma última atualização.

i have the same problem since yesterday

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 17, 2022
se encontrares a solução diz que farei o mesmo

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 17, 2022
FiszPL, you can help ?

joni00
se encontrares a solução diz que farei o mesmo
Já fiz de tudo que eles disponibilizam para fazer, nada resulta, o mais estranho que foi depois da atualização que eles fixeram.

joni00
  • Author
  • Insider Mini
  • 7 replies
  • December 21, 2022
pois eu tambem ja desintalei tudo e nada continua tudo na mesma o problema nao é nosso é deles

Razer.Speedcr0ss
joni00
hi. after up updates razer center my nari ultimate lost connectivity to the dongle , i try dongle recovery but my computer does not recognize the dongle . therefore my dongle is brook
Hey joni00 and MichelSilveira! The Razer Insider does not have support for your preferred language. Please post your inquiry or concern in English across all boards so other users can help. If your device is within the warranty period, please contact your reseller and request a replacement. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.

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