My headphones are showing as Off in Synapse

Following this… very frustrating, I have the same problem. going on 3 hours of trying to figure this out and there is no help on the web… imagine that. :) 

Same here I bought the barracuda pros and I have the same issue

I figured it out! You have to double click the pairing button. Don't have them in front of me at the moment. But I started clicking and holding the different buttons, nothing. Then I started double clicking and it worked. 

I am having the same issue and double pressing either button doesn’t fix anything, the headset also has surround sound or something similar on ever since I downloaded synapse, could you explain a little more about what worked?

Is it showing up in synapse?

I also connect the 2 adapter things that came with the head set together and plugged it into my USB port. Try this. I tried a series of things. And can't pin point what exactly I did. If this doesn't work ping back. I spent around 4 hours messing with it. I'll try my best to help.

Not sure what the surround sound is to be honest.

I hope this helps. It's a great headset now that it's working. Just a little tricky to get there

yes it is showing up in synapse, it looks just like the picture above but its just a regular barracuda, the headset is my friends that they are letting me use so I only have the headset itself and the dongle, I am using a 3rd party usb-c to usb-a adapter that has worked for everything in the past. I have also cleaned out the ports on the dongle, adapter and pc port with compressed air

Contact Support 

https://mysupport.razer.com/app/warranty-support

has anyone gotten a solution at of this ? i literrally bought the barracuda pro from a friend that had them sealed in a box. When i try to put the warranty it says its out of coverage. :C

Double tapping the pairing button worked for me after much frustration.