today my mouse suddenly disconnected from my computer. I tried to make it work wired/wireless by plugging it into different usb ports to no avail. I bought this mouse about 6 months ago and it has not suffered any physical damage or any kind of harm, but it suddenly broke today.
Question
my mouse suddenly broke
This topic has been closed for replies.
- Razer Support
Hello ShinHai,
Please PM me your device serial number so I can verify its model. Also, perform the steps below for isolate the problem and fix it.
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Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.
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Update the firmware on your mouse if it is on the list.
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Download and run the Pairing Utility for your mouse. If your device is not listed, skip this step.
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Check if a software is causing the issue by closing all Razer apps and software.
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If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
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Test your mouse on another PC and verify if the issue still exists.
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