My Razer Blackshark Hyperspeed V2 keeps displaying as an unrecognized usb device when I plug in the dongle, has worked fine for about a year | Razer Insider
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My Razer Blackshark Hyperspeed V2 keeps displaying as an unrecognized usb device when I plug in the dongle, has worked fine for about a year

  • June 23, 2025
  • 1 reply
  • 25 views

Alveronic

Whenever I try to use my headset with the dongle, the dongle flashes a faint blue-ish green light and then promptly stops altogether. Windows tells me it isnt recognized. I tired to use the pairing utility and failed.

 

Edit: Sometimes it will connect for a minute or two, and then promptly disconnect, telling me that it is no longer recognized.

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1 Reply

Razer.sushi.boi

Hi there, ​@Alveronic!

 

Are you using a USB hub? Try plugging it directly into your PC’s motherboard. If possible, try it on a different computer just to check if the issue with the dongle still persists. If it does, drop me a PM along with your headset’s serial number so I can validate it and check for other workarounds that we can attempt.

 

*Thread locked to curb conversation to PM.


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