My Razer Blade 15 Advanced making buzzing noise when play Heroes of the storm and Diablo 3 (RTX2070) | Razer Insider
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My Razer Blade 15 Advanced making buzzing noise when play Heroes of the storm and Diablo 3 (RTX2070)

  • November 30, 2019
  • 7 replies
  • 5 views
H
Hi, I have Razer Blade 15 Advanced early 2019 (I7-8750H, RTX2070) I found that my laptop makes buzzing noise when I play Heroes of the storm and Diablo 3. It makes me really uncomfortable. Weird thing is, I cannot hear that buzzing noise when my laptop runs Adobe programs, Benchmarks(such as Fire strike by 3d mark). and Even I cannot feel that noise when I only enter Heroes of the storm main window. However, as soon as I started to play heroes of the storm(in game), I can hear that noise near top of touchpad area. This is video of my laptop. https://photos.app.goo.gl/4gjYujBfeBv4unPS7 Please watch this video, you will be aware of my issue. Is there anyone who knows about this issue? What is the solution of this problem? I love my new Razer RTX2070, but I cannot use it now because of this. Should I use old Razer GTX1060 then? So sad... Plz let me hear your ideas!
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    7 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • December 1, 2019
    I only hear the fan noise from the clip. Is it affecting the overall performance of the laptop?
    H
    Razer.Caziel
    I only hear the fan noise from the clip. Is it affecting the overall performance of the laptop?
    Hear carefully. It didn't record loud, but in real-time usage , it sounds loud. This is another video. Please hear carefully : https://photos.app.goo.gl/iDSWQqm3B5YtyVUS6
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • December 3, 2019
    I can hear some buzzing noise on 1:38- 1:41, 2:05 - 2:07, and 2:21- 2:23 this time around. For now, let's make sure everything is up-to-date. Send over the S/N of your RB15 along with a screenshot of the BIOS version so I can check for possible fixes from my end.
    H
    Razer.Caziel
    I can hear some buzzing noise on 1:38- 1:41, 2:05 - 2:07, and 2:21- 2:23 this time around. For now, let's make sure everything is up-to-date. Send over the S/N of your RB15 along with a screenshot of the BIOS version so I can check for possible fixes from my end.
    I checked it with razer Live chat support. BIOS is 1.05 up-to-date
    1 Attachments
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • December 4, 2019
    HellcatBlizzard
    I checked it with razer Live chat support. BIOS is 1.05 up-to-date
    If that is the case, send over your ticket number via PM. This way, we can skip the troubleshooting steps that our Support Team previously provided.
    H
    Razer.Caziel
    If that is the case, send over your ticket number via PM. This way, we can skip the troubleshooting steps that our Support Team previously provided.
    I sent it to Razer South Korea center. It is under warranty, so they will fix for me. If you take care my case carefully, I want to say thank you to you.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • December 14, 2019
    HellcatBlizzard
    I sent it to Razer South Korea center. It is under warranty, so they will fix for me. If you take care my case carefully, I want to say thank you to you.
    I'll do my best but I'm pretty sure that our Systems Team got you covered. Anyways, send over the case number via PM so I can have a look at it.
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