My Razer Cortex does not contabilize the time that i play in the Squad Rewards. | Razer Insider
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My Razer Cortex does not contabilize the time that i play in the Squad Rewards.

  • November 17, 2020
  • 1 reply
  • 6 views
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I'm in the last version with all of the Razer Cortex things turned on and I continue to not contabilize the hours/minutes played. I try to execute as administrator too, and it doesn't work. Please, help!
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    1 Reply

    A
    • Anonymous
    • November 17, 2020
    Hey there, Thank you for posting your issue on our support board. This is Michelle from Razer Cortex technical support team. I will be your technical companion for today. As a gamer myself, I understand how frustrating for you to face this kind of issue. But not worry, I'll try my best to help you out with this issue. Before we begin could you kindly provide me with the details below, as it would be helpful in providing the correct and relevant assistance for your concern? Please feel free to PM me the below information:
    • Which game were you playing when this issue began?
    • Which game version you were playing when this issue began?
    • Could you upload your Cortex logs to a cloud service (e.g. dropbox/one drive/google drive)? Please send us the log link in your PM for further investigation?
    I would PM a simple guide to help you upload logs if you need it. I'll be looking forward to your reply soon and have a great day! Best regards, Michelle Chang Razer Cortex PC Team
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