I got my razer viper ultimate second handed, the wireless receiver doesnt connect with the mouse. I tried everything to fix nothing worked. It registers the dongle and the mouse separately. Also the receiver shows it need an update but every time it gets stuck on 40% and crashes.
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- Razer Support
- 1868 replies
Hi there,
Are you using a USB hub? Try plugging it directly into your PC’s motherboard. You can also try the Razer Mouse Pairing Utility. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.
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