my thx spatial audio activation code says it is not valid

TeaRosefirstportal193
Hace poco me compre un casco raxer nuevo, el caso es que el programa para usar la configuracion de audio 7.1 dice que necesita un codigo de activacion, registré mis audifonos y el codigo que me llego al ponerlo en el programa me dice que es no es válido .

Translates: I recently bought a new raxer helmet, the fact is that the program to use the 7.1 audio configuration says that it needs an activation code, I registered my headphones and the code that came to me when I put it in the program tells me that it is not valid. Please PM me the serial number of your headset and a photo of the code that came with the headset so I can check the code from our system and verify your device's registration status. Do respond in English so I can help you better. Let's pick things up from there. *Thread locked to curb the conversation to PMs.