NAgA Pro Dongle not Reconized | Razer Insider
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Question

NAgA Pro Dongle not Reconized

  • December 14, 2023
  • 5 replies
  • 104 views

Naga Pro worked fine with dongle, decided to do a factory reset of computer (MSI) and now the dongle is not showing on computer, Synapse, or the Razer pairing page.  Mouse works fine wired.  Works with bluetooth connect but when I turn mouse off it does not reconnect.  I have to go through the whole pairing process again.

 

Question is what else should I try to get Dongle working.

5 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • December 14, 2023

Dongle visible in Windows device manager?

You can also try doing synapse clean reinstall:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

  • Author
  • Insider Mini
  • December 15, 2023

Dongle visible in Windows device manager?

You can also try doing synapse clean reinstall:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Did not work.  In Synapse When USB wired it sees the mouse, Just dongle nothing.


  • Author
  • Insider Mini
  • December 15, 2023

Also Bluetooth still not auto connecting after turning Naga off and back on.


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • December 15, 2023

Have you checked windows device manager as I wrote earlier?


  • Author
  • Insider Mini
  • December 16, 2023

Have you checked windows device manager as I wrote earlier?

Yes. I do not see it listed