Naga V2 PRO side panel buttons 1 2 3 not responding at all | Razer Insider
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Naga V2 PRO side panel buttons 1 2 3 not responding at all

  • 7 March 2024
  • 5 replies
  • 497 views

Hello, 

I have recently buy the Razer naga V2 PRO (1week ago), and almost all is fine that a great mice, but my side buttons 1 2 3 doesn’t work. on 6 an 12 buttons panel.

Do somebody have the same issue?

it’s connected via dongle (try bluetooth and wire), i have all up to date (windows raze synapse and frimeware) tested on multiple softwares, clean it as recommended by razer etc. 

try remapping the butons and nothing work.

i have contact razer support and open a ticket and waiting there answer but i wish to know if somebody also have this issue or it’s just bad luck and will it be cover by warranty?

 

thanks for reading and your responses

have a great day

5 Replies

FiszPL
Rank
Userlevel 7
Badge +1

I’d clean the pins on mouse with 100% IPA (also check if they’re not bent or something).

Traxendre

yeah already done IPA, and pins look all ok but i have shitty eyes, will look closer. thanks for your answer

G

I have the exact same issue on my Naga Pro v1. Did support ever give you an answer?

Traxendre

Hi, yes they have send me back a new one in one week 

M

Check connection issue as well as clean pins.
While the most of the people had to hard push side panel to make it connect, mine has very strong magnets connection so i had to put small wire in magnet area on side panel to loose it. Yes there is some backlash between side panel and mice but buttons work now

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