Naga v2 Pro usb keeps disconnecting | Razer Insider
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Naga v2 Pro usb keeps disconnecting

  • January 1, 2026
  • 1 reply
  • 38 views
Gainsborosolocity166

Yesterday the mouse kept pausing in movement, scroll, button clicks, nothing consistently worked.  I checked the battery, it was about 50%.  I plugged the mouse in to charge but also continued to use it as a wired mouse.  Once fully charged, I went back to the wireless usb, but it continued to be inconsistent.  I tried searching if I needed any updates, but it shows everything is up to date.  I’ve restarted the computer a couple times, I’ve shut down and started a couple times, tried doing this with usb and with mouse wired, nothing seems to help.  I had the Synapse open and noticed it kept disconnecting and reconnecting.  I made sure the mouse is in 2.4GHz mode, and I’ve tried pairing a couple times.  Searched this support for other similar issues only to find, this seems to be a recurring issue with multiple products that is never resolved and most users are suggesting not to waste money on Razer.  I’m very disappointed with how short term this mouse has lasted especially considering the cost involved.  Is there really no support for the products made?  Has anyone gotten their product to work again wireless?

Best answer by Razer.ScarletRouge

Hey there, ​@Gainsborosolocity166 

 

I understand that you're having a disconnection issues with your Razer Naga V2 Pro. Please try these troubleshooting steps below to help resolve the issue. 

  • Verify Windows is up to date.

  • Connect your mouse directly to the PC and not a USB hub.

  • Update the firmware on your mouse if it is on the list.

  • Check if a software is causing the issue by closing all Razer apps and software.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

  • Test your mouse on another PC and verify if the issue still exists.

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Gainsborosolocity166 

 

I understand that you're having a disconnection issues with your Razer Naga V2 Pro. Please try these troubleshooting steps below to help resolve the issue. 

  • Verify Windows is up to date.

  • Connect your mouse directly to the PC and not a USB hub.

  • Update the firmware on your mouse if it is on the list.

  • Check if a software is causing the issue by closing all Razer apps and software.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

  • Test your mouse on another PC and verify if the issue still exists.

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



*Thread locked to curb conversation to PM.

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