Nari Essential not working for Whatsapp calls in pc | Razer Insider
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Nari Essential not working for Whatsapp calls in pc

  • April 27, 2021
  • 1 reply
  • 57 views
M
Hello, I have WhatsApp installed on my pc, downloaded from official webpage, not the windows store. I can create voice messages without any problem. When I try to make call to WhatsApp mobile (Android or iOS): - I don't hear the call ring; - when the other person pics up I get a pop-up telling me that my WhatsApp cant use my microphone and the person get an information telling that I muted the call; I tried uninstall/install WhatsApp and Synapse 3, but the problem remains. This only happens when I have Synapse 3 installed, I tried making a call without installing Synapse 3 and it works correctly. The headset works with Discord without any problems even with Synapse installed. My O.S is Windows 10 Pro 20H2. Got any tips/solutions?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • April 28, 2021
    This could be an app conflict. But do check your Privacy Settings and make sure that the app has permission to access the mic. I also highly recommend that you go into Sound Control Panel>Advanced Sound Options>App Volume and Device Preferences. From there, check if WhatsApp is using the correct devices. Let me know if you need further assistance. *Thread locked to curb the conversation to PMs.
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