I originally purchased a pair of Nari Ultimates for use with my PS5 but after a few months they stopped connecting to my system. I tried connecting them to my PC and found that the USB dongle was not even connecting to my PC. After looking online for solutions, I found that this is a very common problem with this headset. Despite this, it seems that Razer no longer sells replacement dongles on their website. Is there somewhere I can find a genuine replacement dongle or do I just have to get a whole new headset?
Question
Nari Ultimate Dongle
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- Razer Support
Hey there,
I can check our inventory for a replacement dongle. Where are you currently located? Let me know via PM along with your device’s serial number so I can validate it in our database and for proper documentation.
*Thread locked to curb conversation to PM.
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