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Nari Ultimate not working anymore

T
Hello so here my problem with my Nari Ultimate headset It doesn't show off anymore in my audio device so: 1- I tried to unistall and install Synapse 2- When I connect the dongle it says that it configure AVNER AV 6301 instead of razer nari ultimate 3- When I try to use the razer nari ultimate pairing utility (https://mysupport.razer.com/app/answers/detail/a_id/583) it says that headset need an update and when I launch the update it gives me an error message : The update has failed. Would you like to retry or cancel ? And that's all no explanation or error code why it failed. I tried this on 3 different computer and I have the same result each time (and restart a lot of time too +on each usb port on each computer). Please what can I do next ? The headset is not broken the problem seems to originate from dongle or pairing between dongle and headset or from pc and dongle.
0V3R_K1LL
Stanull
RacianVD
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3 Replies

A
Same problem here... Nari Ultimate always disconnecting on Synapse tried to uninstall/install tried to repair tried to pair with this pairing utility (At first it worked, but when I stopped my Pc and opened it the days after.... didn't work anymore :slightly_sad:. ) I only have this headset since Christmas and it is like that for a month or two now.. don't know what to do
A
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    DarkWarlord1988
D
I have the problem too
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 31, 2021
@technoTulipalley928 @alestia26 @DarkWarlord1988 If your headsets have been detected as AVNER AV 6301 in the device manager, then there is a good chance that you have a faulty microcontroller. Please send me the serial number, and if possible, a copy of the proof of purchase so I can look into your RMA options. To initiate a PM, click on my name, then select Start a Conversation.
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