Need help with Lancehead TE "left click and hold" erratic issues | Razer Insider
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Need help with Lancehead TE "left click and hold" erratic issues

  • May 28, 2022
  • 2 replies
  • 324 views
C
Dear All, I'm writing this new post as there hasn't been any post that I can find with the same issue. I bought a Lancehead TE back in October 2018, and the mouse has been working great, up until now, where the following would occur all the time: While clicking and holding on to left mouse button, it would automatically release and click again. PS. While the physical left click button is maintained in depressed state, "re-clicking" occurs. Fixes tried: #1 Plugging and unplugging the mouse > Problem persists. #2 Plugging and unplugging the mouse into another USB port > Problem persists. #3 Updating mouse through Synapse > Problem persists. #4 Factory resetting through Synapse > Unable to complete: Error message being [An error occurred while resetting the device. Please try again] > Have retried it more than 10 times, but the same error message keeps popping up (error message in picture link -HERE-) #5 Update mouse firmware via support link -https://mysupport.razer.com/app/answers/detail/a_id/1648- > Updates from 1.02.xx to 1.03.xx Successfully > However, problem still persists! #6 Removed my Razer keyboard PORT USB plug > Problem persists. #7 Removed all other USB devices other than keyboard RAZER USB and mouse > Problem persists. #8 Tested mouse on another PC > Problem persists. #9 Factory resetting through Synapse on another PC > Completed > However, problem persists. I've run out of avenues and would like to request for any help in getting the mouse to work properly again! Thank you in advance! :)
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    2 Replies

    S
    Crayon
    Dear All, I'm writing this new post as there hasn't been any post that I can find with the same issue. I bought a Lancehead TE back in October 2018, and the mouse has been working great, up until now, where the following would occur all the time: While clicking and holding on to left mouse button, it would automatically release and click again. PS. While the physical left click button is maintained in depressed state, "re-clicking" occurs. Fixes tried: #1 Plugging and unplugging the mouse > Problem persists. #2 Plugging and unplugging the mouse into another USB port > Problem persists. #3 Updating mouse through Synapse > Problem persists. #4 Factory resetting through Synapse > Unable to complete: Error message being [An error occurred while resetting the device. Please try again] > Have retried it more than 10 times, but the same error message keeps popping up (error message in picture link -HERE-) #5 Update mouse firmware via support link -https://mysupport.razer.com/app/answers/detail/a_id/1648- > Updates from 1.02.xx to 1.03.xx Successfully > However, problem still persists! #6 Removed my Razer keyboard PORT USB plug > Problem persists. #7 Removed all other USB devices other than keyboard RAZER USB and mouse > Problem persists. #8 Tested mouse on another PC > Problem persists. #9 Factory resetting through Synapse on another PC > Completed > However, problem persists. I've run out of avenues and would like to request for any help in getting the mouse to work properly again! Thank you in advance! :)
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    Razer.Zionzedd
    Crayon
    Dear All, I'm writing this new post as there hasn't been any post that I can find with the same issue. I bought a Lancehead TE back in October 2018, and the mouse has been working great, up until now, where the following would occur all the time: While clicking and holding on to left mouse button, it would automatically release and click again. PS. While the physical left click button is maintained in depressed state, "re-clicking" occurs. Fixes tried: #1 Plugging and unplugging the mouse > Problem persists. #2 Plugging and unplugging the mouse into another USB port > Problem persists. #3 Updating mouse through Synapse > Problem persists. #4 Factory resetting through Synapse > Unable to complete: Error message being [An error occurred while resetting the device. Please try again] > Have retried it more than 10 times, but the same error message keeps popping up (error message in picture link -HERE-) #5 Update mouse firmware via support link -https://mysupport.razer.com/app/answers/detail/a_id/1648- > Updates from 1.02.xx to 1.03.xx Successfully > However, problem still persists! #6 Removed my Razer keyboard PORT USB plug > Problem persists. #7 Removed all other USB devices other than keyboard RAZER USB and mouse > Problem persists. #8 Tested mouse on another PC > Problem persists. #9 Factory resetting through Synapse on another PC > Completed > However, problem persists. I've run out of avenues and would like to request for any help in getting the mouse to work properly again! Thank you in advance! :)
    Try to clean the affected button using a can of compressed air to remove any dust or debris. Otherwise, it's a hardware problem given the steps that you already tried. You can always check our self-help if you have questions or PM me anytime should you need further assistance.
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