Negative feedback regarding Razer Support handling of my case

I have negative feedback related to your customer service, to the point where I am no longer going to support Razer. I have purchased many products in the last few years for myself and as gifts for my friends (Razer Raion, Xbox one x charging station, Razer Pro Type, Razer Pro Click, Razer Chroma Nomma, Razer Gigantus V2 and many more from the past) and many of these purchased within the last year alone. If you want receipts I have them, some are registered in your warranty section.

Long story short, the USB dongle for my Pro type is stuck in a USB port. It came apart from the metal chassis when trying to remove it and I guess they consider this physical damage. The Dongle works if I insert it back into the stuck metal chassis.. the chassis is unable to be removed from the USB port. I managed to get it out once, tested OTHER usb dongles and usb devices into the same port and they were not getting stuck. My mistake was reassembling the dongle and placing it into another usb port... Now it is stuck forever. I have tried everything at this point including Pliers to try to remove it. FINE.. I get it you won't replace it. So can I buy a replacement dongle? Oh there is a product for that, but we don't have any in stock.. it's not listed into the replacement parts page. We have no visibility if it will ever be in stock... so sorry, just keep looking for it on that page and maybe it will come back in stock! Here is your reference ticket.. followed by prompts that my ticket will be closed. My only option at this point is to buy another $200 keyboard to replace a working dongle that won't come out. Does it work with the "Hyperspeed wireless technology" dongle that is available for other devices? I don't know it's not listed as supported.. or I would have bought it and not bothered with a support ticket. The only thing I know is the original dongle works with the Razer Pro Click MINI and not with the Razer Pro Click Humanscale ergo one that I have.

They constantly assure me they they are assisting me to the extent that they can. However, the "extent" of assistance that your customer service team has is little to none. They can't source or facilitate a replacement part or escalate a support ticket to anyone that can. All they can do is provide me with apologies that appear disingenuous, because they respond with non-answers that seem like copy-paste dialog with attempts to close the ticket. The only thing they did so far was send it off to the warranty team once, got denied and have done nothing else other than ask me for more video footage (which I provided) and attempt to close my ticket at every turn.

"We apologize, after checking our inventory, the spare part (Razer Pro Type Ultra- Dongle) that you are requesting is currently not available.
You may find your part available at https://www.razer.com/shop/replacement-parts or you may also contact our support again at a later date.
If ever Razer will offer such options, we’ll be delighted to email you immediately for updates."

So this is basically "we don't have anything related to that item, we might someday.. so too bad. They did what I did, look for something on their page to see if there is a replacement part and went "nope". This is the reason I filed a ticket in the first place is because I could not find any options myself. Then they basically say "hey remember your ticket number" and attempted to close the ticket. I have zero faith in that I would ever receive a notification regarding this, because I doubt they will ever carry one. No attempts to contact a parts team to source a replacement, no checking with their technical team if the alternative dongle in the same "Hyperspeed wireless technology" used by their other devices is compatible. The customer support team is either completely powerless or can't be bothered.