I will never buy a Razer product again. I purchased a Razer 2 Phone about 2 years ago, and also about a year later, purchased one for my son. His stopped charging (not only wired charging but also wireless charging) 1 month outside warranty. But, that's not straw that broke the camel's back. Razer 2 worked pretty well on Android 8 (the OS that came pre-installed on my phone), and then Android 9 came out, and the forced update was pushed out. That's when the problems started, but we (as owners of the phone) kept hearing that Android 10 was going to be released for it (as it well should, that would have made 2 OS updates, which is pretty typical and minimal for mobile phones). The problems were never patched (random freezes of the phone, won't wake up after it's locked, LOUD screeching noises from the speakers randomly, battery draining MUCH faster than it did previously, etc.).



Well, I've been (im)patiently waiting for a LONG time for Android 10, now that 12 is right around the corner, and I checked. Basically, at this point, it's never going to happen.



When I bought the phones, I didn't expect Samsung quality software. I did expect, however, at least as good of support and updates from the phone (it's not like the phones are $50 cheap flip phones). Instead, what I got was a phone that died 1 month outside of warranty, another phone that's been riddle with software problems only a few months into ownership, and a company that basically told us to shove it. And to top it all off, if I try to contact Razer for support, I'm directed to these forums, because my product is "outside of warranty".



No problem Razer, I'll post it here, for the world to see, since you can't don the big boy panties and admit your products and support suck!



So, going forward, I will NEVER buy, NOR recommend your products to any of my customers, family, or friends if this is how you treat your customers. One of the worst customer support companies I've seen in the tech industry (and I've dealt with many over the years).