New BlackWidow 2019 is keep reconnecting and disconnecting. Nothing helps. Synapse 3 issue. | Razer Insider
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New BlackWidow 2019 is keep reconnecting and disconnecting. Nothing helps. Synapse 3 issue.

  • August 28, 2019
  • 6 replies
  • 10 views
T
Okay i bought new BW2019 and this happening. Video basically explains everything. Forgive swearing and terrible camera angle, i just really disappointed. All USB are working correct, BW2014 works perfectly, Synapse 3.0 is causing issue. I hope there is some sort of solution cause if not, i need to spend another 150$ for different brand. Help plz. BIOS is updated, Legacy USB is disabled. B360 TUF Gaming Pro motherboard, 1080Ti, i7-6700, 24GB RAM, 1000W PSU from Enermax.
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6 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2042 replies
  • August 31, 2019
Hi there! Have you tried reinstalling Synapse?
T
  • toha1337322
  • Author
  • 5 replies
  • September 1, 2019
Razer.RedPanda
Hi there! Have you tried reinstalling Synapse?
literally tons of times. I already contacted support on Reddit and its confirmed Software issue. Awaiting patch.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2042 replies
  • September 2, 2019
toha1337322
literally tons of times. I already contacted support on Reddit and its confirmed Software issue. Awaiting patch.
Thanks for the update. Let me know if you need more help.
H
  • HeliosDecade
  • 5 replies
  • September 19, 2019
Clearly he still needs help. Same issue here.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2042 replies
  • September 20, 2019
HeliosDecade
Clearly he still needs help. Same issue here.
toha1337322
literally tons of times. I already contacted support on Reddit and its confirmed Software issue. Awaiting patch.
Hi there guys! Please PM me the serial number of your Blackwidow 2019. I'll assist you from there.
B
I just bought my first ever Razer products, a Cynosa Chroma keyboard and Naga Trinity mouse. I also have the same disconnect problems everyone else is having. Happens randomly, sometimes every 30-60 seconds... sometimes goes 5 minutes before doing it again. Mine just makes the Windows alert sound and the keyboard and mouse go black a few seconds then come back online. This problem has been happening long enough to show me Razer doesn't care about their customers once they have their money. This should have been fixed long ago! Back to Walmart to return non working junk I guess because I won't go through the proper hoops like others have done in reporting it to Razer, only to still not have a replay several months later. What a joke.
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