Hi,
I know many people have experienced this issue, but I’ve seen people experience different outcomes and I want to make sure I don’t have one of the more negative ones.
my order for my razer blade 16 is saying it’s on hold at FedEx location after reaching the US because the commercial invoice on it doesn’t have the length/width noted on it. How do I know if razer has forwarded this information over to customs? I want to make sure this process is completed as quickly as possible.
Best answer by Razer.Aero
Hello Chasef04,
I’ve responded to your message. Please check your inbox and send me your existing case ID so I can notify the team about the issue. Thank you!
*Thread locked to curb conversation to PM.
I contacted fedex and they said they have been trying to reach the shipper (razer) but haven’t heard back on the required information they need to pass it through customs….it’s just the length and width of the product, I am unsure why something like this wouldn’t be an immediate fix to ensure the delivery continues through the process with no delay...
Hello Chasef04,
I’ve responded to your message. Please check your inbox and send me your existing case ID so I can notify the team about the issue. Thank you!
*Thread locked to curb conversation to PM.
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