New Razer Stealth plugged in but not charging | Razer Insider
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New Razer Stealth plugged in but not charging

  • December 23, 2019
  • 3 replies
  • 19 views

I just bought the new Razer Stealth,but I notice that the laptop's battery is stuck in 98%, and it show that is plugged in. I already plug it in for few hours, and now it is still the same 98% May I know is there any solution to solve this issue? A driver update? Or send back for repair?
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3 Replies

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • December 26, 2019
Is the power brick LED lit? If so, what color do you see? Have you tried reinstalling the Microsoft ACPI-Compliant Control Method Battery?

  • Author
  • 1 reply
  • December 26, 2019
the power brick LED is light up. I tried the following step and is still not working. the battery still remain 98% Uninstall ACPI Compliant Driver Open Device Manager (Right click on the Start Menu at the lower left of your Windows screen and then select device manager) Double click on “Batteries” Right click on the ACPI Compliant drivers available and select uninstall (leave the checkbox uncheck) Once completed, restart the system (Windows will automatically detect and reinstall the drivers upon reboot) B. Once the steps above have been completed, please do the following: 1. Turn off the laptop, allow it to charge overnight (at least for 8 hours) while powered off (not sleeping/hibernating) 2. Unplug the charger then power it on and use the laptop battery until it powers down 3. Charge the laptop to full again

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • December 26, 2019
That's too bad then, PM me the serial number of your RBS and a screenshot of your BIOS version. I'll be using that to look into updates if not fixes. Let's go from there.

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