Confirmed the D-Pad / joystick works just fine w/o the software running. With it, no inputs go through whatsoever (defaults, other macros, etc.)
Curious if anyone else has seen this issue and if Razer team are able to put out a hotfix.
Windows 11
Synapse Version 4.0. [removed by moderator]
The moderator removed patch and presumably release ID parts of version # I posted. Fair enough.
Important thing to note is that it was the 6/22/26 release that caused this - the inputs worked swimmingly <18h ago.
That explains everything. Now the keypad is useless. >:(
Is it possible to revert back to the older version?
Exact same issue - worked last night when I went to bed, D-Pad is dead while Synapse is running today.
Same issue. Synapse updated and now my D-Pad doesn’t work in any games. Windows registers it and shows the little crosshairs moving, but doesn’t work in any games I play. Specifically World of Warcraft. We have a way to fix it temporarily?
Edit: I was able to make it work by mapping all the joystick directions to keyboard functions, rather than joystick functions. Seems like a ridiculous thing to break. If it was intentional, they should have posted something.
Same issue. Synapse updated and now my D-Pad doesn’t work in any games. Windows registers it and shows the little crosshairs moving, but doesn’t work in any games I play. Specifically World of Warcraft. We have a way to fix it temporarily?
Edit: I was able to make it work by mapping all the joystick directions to keyboard functions, rather than joystick functions. Seems like a ridiculous thing to break. If it was intentional, they should have posted something.
what i don't understand was the update wasn't even needed
I have the same issue. Synapse updated and now my D-Pad doesn’t work at all.
Same issue. Remapping in any fashion and rebinding does not help. Totally unresponsive and does not see it as an input.
This is still a problem. 0% d-pad functionality. I have tried all the fixes to the previous times this has happened and nothing. Their customer service is the worst. I wish they’d stop forcing us to update their crappy software for a device that was already working fine. I’m pretty sure none of us experiencing this issue needed whatever functionality this update brought
What worked for me was setting the tartarus keybinds to random things… like keybinding “left” to “shit+p” or something like that, then changing the directional keybind in-game. This is dumb.
Closed razer app worked for me
What worked for me was setting the tartarus keybinds to random things… like keybinding “left” to “shit+p” or something like that, then changing the directional keybind in-game. This is dumb.
You know what else is dumb? I reached out to the support email and they want me to send them a screenshot of it not working. Huh? Is their support run by AI?
What worked for me was setting the tartarus keybinds to random things… like keybinding “left” to “shit+p” or something like that, then changing the directional keybind in-game. This is dumb.
I have re-bound it to every possible binding, set it to default, set it to joystick, and nothing worked.
New update today and mine is still not working. I have tried posting my issue here and mod blocked it? No idea why. I have used the in-app bug reporting and no response. Classy.
I had the same issue, it changed the D-Pad to joystick buttons. I just re-mapped them to be the Up, Down, Left, Right keyboard buttons (As I had previously mapped them before this update changed it) and they started working as normal again for me.
Reporting this issue as well. I bought the synapse with the sole purpose of using the dpad and now it’s completely nonfunctional with Synapse running. This is pretty unacceptable… I hope ya’ll can come up with a fix soon. The timetable matches up with this post as well.
I recommend we all open support tickets to bring more visibility to this issue. They have been good to initially respond to mine, but it has been radio silent once they hit me with the “this has been escalated, we will let you know how it goes.” My Tartarus has been rendered effectively useless due to this issue.
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