Confirmed the D-Pad / joystick works just fine w/o the software running. With it, no inputs go through whatsoever (defaults, other macros, etc.)
Curious if anyone else has seen this issue and if Razer team are able to put out a hotfix.
Windows 11
Synapse Version 4.0. [removed by moderator]
Adding to the chorus, really depend on this thing working and the recent update did in fact break the thumbstick completely.
As of 9/12/2026 this is still a problem, after some experimentation I figured out if you set the d-pad to 8 directions and you remap the four directions using "keyboard function" then choosing "Navigation" and then setting the directions using the corresponding options on the second drop down menu. It seems to work. Really dumb I have to jump through so many nonsensical hoops but here we are. Razer pls fix this 😮💨
The only way I found to get the D-pad working properly is to remap all the directions using macros (Up, Down, Left, Right, Up-Left, Up-Right, Down-Left, Down-Right)... But having to resort to that is just sad...
Configure the key so that the macro remains active as long as the key is held down—for each direction.
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