Recently bought a Viper V3 Pro. It charges and connects but sometimes it will show connected in the app (for both wired and wireless) but the mouse wont work. I can’t move or click. How do I fix this please. I just bought it, I was using gpro x before and I really like the viper v3 pro but this issue is making me go back to using my old mouse.
Question
Newly bought Viper V3 Pro stops working while connected
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- Razer Support
Hey
Can you update the firmware of you mouse by downloading from this link? Please also send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the connection issue you're currently experiencing.
*Thread locked to curb conversation to PM.
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