No 7.1 surround sound activation key

Question

I bought a Razor Kaira X in December, now we have March. For months I have been trying to get the 7.1 surround sound activation key for my headset without success. I signed up on the Razor site and registered my headset. I got the confirmation emails of creating my Razor account and that my headset was properly registered as well, but they key for 7.1 surround sound I did not get.I searched on the site and found that you can send yourself the email with your key again, but I still received nothing, even my spam folder was empty. I tried this a few times with a few days in between each time and each time the site just told me that a copy of my code has been sent to my email address. I even double-checked again if my email was correct but since I got the confirmation of me signing up in the first place and that I of registering my headset, it must be right.So I have been writing support about this. After I explained my issue to them in a few emails they said they would “forward my issue to the relevant team” and that they would contact me as soon as possible. That was the last I heard of them before my case was closed. I went through this entire procedure twice and both times it ended like this and I STILL don’t have my key. It has been months now of my trying to get it somehow and patience is really running thin at this point. I hope that maybe through this I will FINALY get my key.

Razer.ScarletRouge · Answer

Hi Creedmoor97,I understand you've been experiencing issues obtaining your 7.1 surround sound activation key for your Razer Kaira X. For me to assist you better, please send me a PM together with the case number you used to contact Razer support.I am looking forward to your response!

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded