No Activation Code for my Razer Kraken | Razer Insider
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No Activation Code for my Razer Kraken

hello, i didnt get an Activation Code for Surround Sound for my Razer Kraken, I also registered in my Razer ID but i still dont know how to get it :slightly_sad:
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24 Replies

Razer.Speedcr0ss
Userlevel 7
CelVeritas
hello, i didnt get an Activation Code for Surround Sound for my Razer Kraken, I also registered in my Razer ID but i still dont know how to get it :slightly_sad:


Hi there! Thanks for sharing your concern on our support board. Please send me the email address associated to your Razer ID so I can check your device registration status and verify the code via PM. Let's continue from there.
T
Hi i have the same problem, I do not have an activation code for my Razer Kraken. my address is (*Omitted for security reasons)
Razer.Speedcr0ss
Userlevel 7
TATKOS
Hi i have the same problem, I do not have an activation code for my Razer Kraken. my address is (*Omitted for security reasons)


Hi there! Have you registered your headset to the Razer ID site? If you have, please check your registered email's inbox or junk folder. Feel free to send me a PM should you need additional assistance.
A
Razer.SpeedCr0ss
Hi there! Have you registered your headset to the Razer ID site? If you have, please check your registered email's inbox or junk folder. Feel free to send me a PM should you need additional assistance.

Hello, I bought my Razer Kraken Pro V2 back in 2018 and haven't activated surround sound yet. I wanted to do this now but I didnt have an activation code for it, even when I registered it in the Razer ID account. Could you help me?
Q
CelVeritas
hello, i didnt get an Activation Code for Surround Sound for my Razer Kraken, I also registered in my Razer ID but i still dont know how to get it :slightly_sad:


I have the same problem
Razer.Speedcr0ss
Userlevel 7
QUARTZbuzzBurntOrange711
I have the same problem


Hey there! Please send me your headset's serial number together with the email address associated to your Razer ID via PM. Let's continue from there,
F
Hello i didn´t get and actvation code for surround sound for my razer tiamat 2.2 v2 headset gaming 7.1 and i also registered my product in the razer ID and i dont know how to get the activation code
Razer.Speedcr0ss
Userlevel 7
fabiogabriellima
Hello i didn´t get and actvation code for surround sound for my razer tiamat 2.2 v2 headset gaming 7.1 and i also registered my product in the razer ID and i dont know how to get the activation code


Hi there! Thanks for posting your concern here. Please send me your headset's serial number together with the email address associated to your Razer ID via PM. Let's continue from there.
A
I don't have an activation code in my Razer box and I don't have it in my email, so can you help me?
R
Hi i have the same problem, I do not have an activation code for my Razer Kraken Tournament Edition
Razer.Speedcr0ss
Userlevel 7
RZ04-02051000-R3M1-1
Hi i have the same problem, I do not have an activation code for my Razer Kraken Tournament Edition


Hi there! Thanks for posting your headset's concern here. Send me a PM together with the associated email to your Razer ID. Let's continue from there.
B
Hello, i have the same problem, i registed my kraken on december 2019, and i didnt receive any activation code
can u help me with that too please? thanks in advance
elrayo99
Razer.SpeedCr0ss
Hi there! Thanks for sharing your concern on our support board. Please send me the email address associated to your Razer ID so I can check your device registration status and verify the code via PM. Let's continue from there.

the same problem here
C
Hello, I have the same issue. I've registed my Kraken x USB today but I didn't receive the email with the activation code.
Razer.Speedcr0ss
Userlevel 7
Croatan
Hello, I have the same issue. I've registed my Kraken x USB today but I didn't receive the email with the activation code.


Hey there! Thanks for sharing. Please send me the email address associated to your Razer ID via PM. Let's continue from there.
C
*bump*
Did someone found a solution?
J
CelVeritas
hello, I didn't get an Activation Code for Surround Sound for my Razer Kraken, I also registered in my Razer ID but I still don't know how to get it :slightly_sad:


I have the same problem but I bought my Razen Kraken 7.1 v2 back in late 2018 but didn't bother trying to activate the surround with the code. Now I would like to try it out but I can't seem to find the code anywhere. I have registered the headset to my Razer ID and no code from there. It didn't come with the box either.

I downloaded the 7.1 surround application and even though I logged in, it still asked for the code. I have no idea how to get the code.
A
yeah same problem, just got my Kraken headset and cant find the code anywhere, i tried looking for it in the box, my email, Synapse app, i even sent an email to support but apparently they dont reply, or they take a very long time to answer, and this is very annoying coz i paid alot of money for the headset, In Egypt Razer products are doubled or even tripled so i'd expect when pay that amount of money for a product, i'd get the best quality from my product or atleast from support. But yeah, hope this problem gets fixed fast coz apparently its very common
Razer.Speedcr0ss
Userlevel 7
Hey everyone. Thanks for sharing your Razer Surround-related concerns here. Send me the email address associated to your Razer ID account together with your headset's serial number. I'll pick it up from there.
C
I did...5 days ago and I'm still wating for the code...
SeCrEt_BoY
I have the same problem... Bought a Kraken Kitty Edition and I couldn't find any code for activate 7.1 Surround Sound. Has pmed Razer.SpeedCr0ss and wait now...
SeCrEt Is SeCrEt...!?
C
SeCrEt_BoY
I have the same problem... Bought a Kraken Kitty Edition and I couldn't find any code for activate 7.1 Surround Sound. Has pmed Razer.SpeedCr0ss and wait now...

I feel ya
S
Razer.SpeedCr0ss
Hey everyone. Thanks for sharing your Razer Surround-related concerns here. Send me the email address associated to your Razer ID account together with your headset's serial number. I'll pick it up from there.


I'vew just pm'ed you with my details as I have the same issue with no activation code for my Razer Kraken X usb device. Cheers for your help.
R
Razer.SpeedCr0ss said: ↑
"Hi there! Thanks for messaging me. I've seen that the Razer Kraken TE has been successfully registered. However, the team can no longer generate a Razer Surround Sound Pro code as the promotion has ended for the older devices. It's only available to the newer versions, namely the Kraken X and Kraken 2019 Refresh which uses 7.1 Surround Sound. You can use Razer 3.0's to control the headset's basic settings. Feel free to send me a PM should you need additional assistance."



If I understand you correctly I bought headset due to this features and I can't use them yes? In a moment when I was buying there was no information about promotion ending so I bought a good not in line with my expectations.
What possibilities you propose to make this headset to operate in a way that was mentioned?
If this requirements won't be fullfiled I will be forced to give back this headset to recive my money back
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