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No authentication Found

  • May 16, 2020
  • 3 replies
  • 370 views
I
I am trying to log into the razer 7.1 sound APP and i keep getting this message
    This topic has been closed for replies.

    3 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • May 21, 2020
    No authentication usually means you don't have an activation key to use the app, but it would be best that you share a screenshot so we can see things from your point of view.
    S
    • Schmolk
    • July 9, 2020
    I am also having the same issue, I am getting the error before it even prompts me to put in the activation key. Not sure what the issue is. Edit #1: Update - I downloaded 7.1 Surround Sound on my laptop and it lets me log in just fine. What could be preventing the login from working on my desktop vs my laptop? Edit #2: Update - Solution to problem found, uninstall the 7.1 Surround Sound and restart your PC with it uninstalled. Reinstall after the restart and it should work fine.
      Razer.Caziel
      • Razer.CazielRazer Support
      • I am the Lightbringer
      • July 11, 2020
      Schmolk
      I am also having the same issue, I am getting the error before it even prompts me to put in the activation key. Not sure what the issue is. Edit #1: Update - I downloaded 7.1 Surround Sound on my laptop and it lets me log in just fine. What could be preventing the login from working on my desktop vs my laptop? Edit #2: Update - Solution to problem found, uninstall the 7.1 Surround Sound and restart your PC with it uninstalled. Reinstall after the restart and it should work fine.
      I appreciate you updating the thread and sharing the solution you found. I'll be locking this thread as resolved, but please don't hesitate to shoot me a PM should you need further assistance.
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