No order support in France ?

Hi, The laptop I ordered what "guaranteed to be shipped the next day" on August 16th. Instead, I was charged 2600+ euros and the order was apparently cancelled. I just realized as I arrived to the delivery location and it is not there. I received all the accessories though... I need the laptop urgently for work. There is no phone number from France to contact, the chat doesn't work, and the only option I have is "email with 5 days wait". I need the laptop now, and I was guaranteed a delivery within a couple of days (I was pretty sure it would be here when I arrive). 5 days means I'll never get the laptop on time! Is there any human to talk to? Thanks, M