No Razer support agents available for almost a week

Forum|Forum|5 years ago
July 6, 2020
4 replies
30 views

Levezze
Insider Mini

I get it, Covid impacts us all, but I paid 3500$ for a laptop that had a serious overheating problem, recalled it, and now I can't reach anyone to get any answers regarding my replacement laptop (that I urgently need for work). Why can't you put a client on hold until an agent is available? "Call back later" later is when exactly? I called in different hours in 4 different days by now. What if I want to cancel my order and get a refund? This is getting quite frustrating.

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Alabastertechboard876
Forum|Forum|5 years ago
July 13, 2020

Same here, I opened a ticket 19 days ago, and they've just now suggested resetting the machine. Too bad it won't even boot to the bios without locking up. Second time it will be going back for repair. Bad touch pad and fans the first time. You mention a recall, where did you find that info?

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Levezze
Author
Insider Mini
Forum|Forum|5 years ago
July 13, 2020

Alabastertechboard876
Same here, I opened a ticket 19 days ago, and they've just now suggested resetting the machine. Too bad it won't even boot to the bios without locking up. Second time it will be going back for repair. Bad touch pad and fans the first time. You mention a recall, where did you find that info?

Make sure to chat with the agents directly using the chat after 7pm, there's usually agents available later in the day. Demand a recall, they will send it back using FedEx. Hope you solve your problem quickly!