Hi guys,





I purchased a Razer Naga Pro on launch.



This product and all my inherent devices are used to engineering application (civil engineering design).



The macroing of certain actions, drafting. resolving ETC makes it easy on moba/MMO mouse.



I do also game on them but with different faces on the side of the mouse (since the trinity series).



Product arrived damaged / not functioning as specified. Left tactile click not the dame as right, battery lasting under 2 days of use.



I started the RMA about the left mouse click the day I got the mouse, updated a week later about the battery.



Razer got back to me approx 4weeks later after tagging and complaining on twitter to them and they questioned me about my device as if there was nothing to complain about and my device was fine.



Let me be perfectly clear;



Ive owned every Naga since the very first was launched (just not the left handed ones). I know how they look feel and perform and there was something wrong. Anyway after justifiying and showing them a video I was told it would be pushed to the 'higher ups'



Maybe about a week later I was contacted, told to re-do my firmmware.



Of course I did so, and I informed them you cannot fix a mechanical issue on a mouse (such as an optical switch) via firmware, its not an adjustable switch. The firmware update made the mouse even worse, disconnecting and re-connecting at its down will. (running it in wireless mode).



I have a specced pc, so this isnt thew issue of connectivity.



I continued to chat to them for another week or so and finally came to an agreement of a swap over.



I didnt nor do I want my money back, I need the replacement to be clear.



I kindly asked for a charging dock to be included when the next was shipped (as Im very dissapointed with the battery life and was flat out denied - mentioned id pay it and no nothing I was told to buy an extra mouse which has a compatible dock, flat out declined).





I was given a shipping label and FEDEX ordered, they arrived at my doorstep asking for exporing papers, I told them I have just a commerical invoice, they refused to pick it up.



I contacted razer and spoke to them about it, they said they would 'resolve it' and send me new shippling labels and papers I needed and perhaps it could be shipped to germany instead. This happened last friday.



Over the weekend someone rescueduled the courier for today, I have received no paper work, no updated label or any word to whats happening. I just had the courier turn up and refuse to pick it up again.





Im confused on what to do, Im lacking the tool to complete my job efficiently and have a damaged product here that I cannot exchange.



Can someone Help me here? Im Extremely annoyed, The last Trinity I had broke just outside the warranty peroid and now Ive spent an extra wad of cash on this just to have it dead on arrival. Ive spent a metric crap-ton on these products as theyre superior and good to others ive used before but now its not worth it.



Im hastly using a Trinity until I sort something out that double left clicks and double right clicks, for those of you whom are engineers you know in autocad when you use such a product thats a command, and repetition of command, so THE OLD ONE IS BROKEN TOO AND I CANT WORK PROPERLY.





The RMA number is (*Omitted)

Incident: (*Omitted)



Can someone Please help me Im completely over this whole situation.



best



iionas