No response from Razer Support (for RMA) | Razer Insider
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No response from Razer Support (for RMA)

I
I've been trying to get my Razer Nari Ultimate headset RMA processed, but it's been over 7 business days with no response from the support team. Supposedly, my support incident is at the stage where they should be shipping the replacement to me. I've been trying to get them to reply on the status but it seems my case is being ignored - no response. Has anyone encountered anything similar?
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    7 Replies

    I
    Hoping some Razer Support would respond to this.
    Razer.Speedcr0ss
    Hey there! Thanks for posting your RMA concern here. Apologies for the delay. Please send me your case number or email address via PM so I can check its updates. Let's continue from there.
    M
    sam here Reference # (*Removed for security reasons)
    Razer.Speedcr0ss
    MantisDIAMONDeasy476
    sam here Reference # (*Removed for security reasons)
    Hey there! I replied to our PM. Also, I've updated your case number and forwarded it to our Support Team.
    M
    Thanks a lot. Really need it for working at home rn
    M
    • M3u2.211
    • 3 replies
    • July 20, 2020
    Razer.SpeedCr0ss
    Hey there! I replied to our PM. Also, I've updated your case number and forwarded it to our Support Team.
    Hey can you help me with my order? I placed an order on July 6th it was an express shipping. It hasn’t been delivered to me until now. Moreover it was sent back to razer warehouse. The order management team won’t respond at all. It’s been 1 week since I emailed them my concern. No use.
    Razer.Speedcr0ss
    MantisDIAMONDeasy476
    Thanks a lot. Really need it for working at home rn
    No sweat! Feel free to send me another PM or visit our self-help options should you have other questions or concerns. Hey @M3u2.211. Sorry for the late response. Was everything covered? Please send me a PM together with your email address if you still need my assistance.
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