I have a Razer Blackshark V2 Pro headset for PC. Every time after I play something like Fortnite and then want to watch YouTube, I don't have any sound after closing Fortnite—even though the settings show that I should have sound. I've already tried almost everything, like uninstalling things, using Device Manager, and so on. Do you have any solutions?
Hey there, F.I.N.N!
I understand you're having issues with your Razer Blackshark V2 Pro. No worries, let me help you! Please try these troubleshooting steps to see if they resolve the issue:
Right-click the speaker icon in your system tray and select "Sounds." Go to the "Playback" tab, select your Razer Blackshark V2 Pro, and click "Properties." Navigate to the "Advanced" tab. Under "Exclusive Mode," try unchecking both "Allow applications to take exclusive control of this device" and "Give exclusive mode applications priority." Sometimes, a game using exclusive mode can fail to release control properly. Apply the changes and restart your browser.
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number so I can check it on my end and explore potential solutions. Thank you!
*Thread locked to curb conversation to PM.
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