No update on rma for a week. | Razer Insider
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No update on rma for a week.

  • November 21, 2019
  • 1 reply
  • 2 views
B
Has anyone else had problems with getting an rma resolved? I cut the cord on my headphones and sent a photo a week ago. So now I have a completely useless device and no resolution. I feel like I'm banging my head against a brick wall. Today I had an email to say my case is being closed and no matter what I do, email, Twitter, chat nothing seems to change. Are you just hoping I will give up?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • November 23, 2019
    That is unfortunate. Please allow me to check what is going on with your case. PM me your case number and I'll do my best to turn things around and hopefully get you sorted out ASAP.
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