Hi,
Suddenly, the subwoofer of my Nommo V2 Pro speaker set stopped working. I still notice that the membrane of the woofer slightly vibrates, but all bass is gone from the audio.
Steps I tried in order to see if I could fix the issue:
- Power cycled both the woofer and the speakers (green light is lid on the woofer), no result.
- Re-installed the windows drivers
- Tried to perform a Woofer FW upgrade using the upgrade tool from the support section. The software notices that my woofer has a FW upgrade available (v1.5.1.0 to v1.8.0.0) but as soon as I start the upgrade (as administrator) I get an error message stating “Something went wrong during the update. Would you like to retry?”. The speaker lights switch into a red flashing state. Power-cycling the set and retrying the upgrade does not solve the issue.
I tried starting a Chat with support on the Website for the past days, as this is the only contact option available there, but the chat function seems broken. It does not start the chat option (tried various browsers, PC’s, iPad & iPhone).
Does anyone have any suggestions on how to solve the problem, or how to get in contact with Razer support?
Kind regards,
Tom
