This translate as:
someone already entered the product since they are purchased

Hi PearlAquafrontvision333,

Looks like you’re having issues regsitering your device to your account. Please send me your product serial number and proof of purchase for verification. Save the shareable files via any online drive account listed here. Also, let’s continue in English so I can assist you promptly. Have a great day!

​​​​​​​*Thread locked to curb the conversation to PMs.