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Odd Problem

  • August 19, 2019
  • 5 replies
  • 16 views
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Today i just bought a new Razer Electra V2 headset and whenever i move i can hear the cord rubbing on stuff making a weird noise and i don't know how to make it stop
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    5 Replies

    Razer.Speedcr0ss
    Hi there! Thanks for directing your concern here. That's quite odd. Is there any physical damage seen on the headset? By the way, is this the 3.5mm or the USB type? Please check if the issue persists when the headset is connected to USB or 3.5mm port in your current PC or to a different PC with or without Razer Synapse installed.
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    • ExilZK
    • Author
    • August 21, 2019
    Razer.Speedcr0ss
    Hi there! Thanks for directing your concern here. That's quite odd. Is there any physical damage seen on the headset? By the way, is this the 3.5mm or the USB type? Please check if the issue persists when the headset is connected to USB or 3.5mm port in your current PC or to a different PC with or without Razer Synapse installed.
    The headset is a usb and the problem occurs when it isn't even plugged in, when i wear the head and if the coords moves (via moving my head,arm,etc.) it makes a noise inside the headset for some reason, it's hard to explain and is probably very odd
    Razer.Speedcr0ss
    ExilZK
    The headset is a usb and the problem occurs when it isn't even plugged in, when i wear the head and if the coords moves (via moving my head,arm,etc.) it makes a noise inside the headset for some reason, it's hard to explain and is probably very odd
    That's quite odd. When and where did you buy it? What region/country are you from? If It is from a reseller, please contact them and request for a replacement since this is a newly purchased headset.
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    • ExilZK
    • Author
    • August 21, 2019
    Razer.Speedcr0ss
    That's quite odd. When and where did you buy it? What region/country are you from? If it is from a reseller, please contact them and request for a replacement since this is a newly purchased headset.
    I am from America and i bought it at a local Target so i don't think it's a reseller
    Razer.Speedcr0ss
    ExilZK
    I am from America and i bought it at a local Target so i don't think it's a reseller
    Gotcha! By the way, if it was purchased within the last 14 days, please check Target's return policy if it is feasible to get a replacement from them. If they refused to help, let me know and provide me your headset's proof of purchase via PM. Let's continue from there.
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