My order currently has a "clearance issue" at Fedex as it just landed in the US, it says that either the shipper or manufacturer needs to provide a MID number in order for it to pass customs. I attempted to submit a support ticket to Razer a week ago, and have yet to get a response, I contacted Fedex as well about the issue and they said “we will look into it” and still haven’t gotten any updates.
What do I need to do to get my order moving again?
I’ve been having terrible problems with a laptop repair where they first failed to properly diagnose and fix over the phone, then RMA’ed, which took about 10 days and then sent it back apparently unaltered and unfixed, despite my clearly telling them I’d already done a factory reset and clean install. . . so they had to RMA a second time and its been more than a week and Razer won’t pick up the phone, respond to emails or chat, symptomatic of company in crisis or cratering. They seem to have very serious problems with FedEx which smells like Razer is not paying its bills, , , , its a nice product when it works and Razer used to have good Support but we seem to be in the midst of a serious degrading. . . .
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