Ordered a product and did not receive a confirmation email. | Razer Insider
Question

Ordered a product and did not receive a confirmation email.

  • 27 March 2024
  • 1 reply
  • 20 views
M

Hi, I recently ordered a Razer Basilisk V3 mouse from the Razer website. I only just now realized after having tried to look at the status of the order since it has been 2 weeks and the package has not arrived; that I have not received a confirmation email containing the order tracking number. I have confirmed that I made the transaction through my bank already. I simply need help getting an order number.

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Razer.Zionzedd
Userlevel 7

Hi, I recently ordered a Razer Basilisk V3 mouse from the Razer website. I only just now realized after having tried to look at the status of the order since it has been 2 weeks and the package has not arrived; that I have not received a confirmation email containing the order tracking number. I have confirmed that I made the transaction through my bank already. I simply need help getting an order number.

Hi @MarkingTrain,

 

Thanks for alerting us about this. Please PM me the email address you used to place your order, so I can check its status in our system.

 

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