Orochi v2 Button 4 Not Working | Razer Insider
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Question

Orochi v2 Button 4 Not Working

  • September 12, 2024
  • 1 reply
  • 99 views
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I purchased this Orochi v2 last year, and about 2 months ago, button 4 simply stopped working; I press the button and there’s simply no input being detected at all.

I’ve been troubleshooting/researching for a while and simply can’t figure out what to do.

I’ve completely removed all Razer software and firmware from my computer and reinstalled, downloading the firmware found on the Razer website, however I’m unable to update the firmware on the mouse itself due to it needing to be in Bluetooth mode, and I’m unable to enter Pairing Mode since button 4 doesn’t work.

Does anyone have any ideas on what I could try next?

 

Thanks!

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3222 replies
  • September 12, 2024

Hi OmneGeek,

I understand that your Razer Orochi V2 mouse button 4 is not responding. Have you also tried the troubleshooting here? If so, please PM me and fill out the following so I can initiate a case on your behalf:

Full Name:
Email:
Phone number:


Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:


Product Name: Razer Orochi V2
Product Code/Number: 
Product serial number: 

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No
Video showing the issue:
Save the shareable files via any online drive account listed here.

​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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