Please Fix Synapse 4 Bug Causing Computer Shutdown Issues

Same problem here, it hangs on shutdown for few seconds, and than shuts down. I updates to latest version still same on Win 11 and Win 10. Fresh Win install on both systems so it’s 100% Synapse problem.

Reported problem months ago, but still nothing. I guess they don’t know how to fix it.

​@Thermaltake868 Your're completely wrong about this [from Razer's point of view], because as they state it “it is an expected behavior as the Razer AppEngine is still running in the background” 😂😉

Yeah right… how come all other programs on Windows that are shutting down don't have this behavior?

And, how come that Synapse v3 is also not having this issue.

It should be somewhere/somewhat in Synapse v4, but like you said: I guess they don't know it either, so they just fall back on “too bad, we don't know, we don't care, not our problem, just deal with it”.

And that for a almost a 200 euro mouse...

Still not solved.

On the v3 software it's now the annoying message to update to Synapse 4. But… if Razer doesn't/cannot fix it, why install this?

Synapse 4  TOO BUGGY to install. System Restore saved me. What is wrong with Razer; why don’t they fix this?

Just adding on to this thread… buggy software for sure… going back to v3 today.

So what is the issue? Razor has good stuff but also overpriced, as you know. So why can't they fix synapse 4?

And now the software is saying please update before January 2026 when support for synapse 3 expires. So does that mean it won't work at all?

RAZER FIX SYNAPSE 4

In that case they have 6 months go get Synapse 4 to work… seems doable. If Razer will only listen to their customers and take a look at these threads here.

My thoughts: Razer doesn't.

Same here. Did it already. Way too much issues with 4th gen of Synapse.

v3 runs like a charm.