Please help Razer Cortex Installer is not working on my pc.

@Michelle-RazerCortex looping you in :smile_:

idkreallyknow
I try to open the file and it opens after i click yes but then it will just close out after showing a little command station looking thing pops up for half of a second.

Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start, could you provide us with your Razer Cortex logs with us for us to further investigate it via PM? Please always feel free to let me know if you have any feedback, comments, or bugs you encounter. @Razer.Zionzedd Thank you very much for tagging me in. Hope you have a wonderful day! Michelle

Michelle-RazerCortex
Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start, could you provide us with your Razer Cortex logs with us for us to further investigate it via PM? Please always feel free to let me know if you have any feedback, comments, or bugs you encounter. @Razer.Zionzedd Thank you very much for tagging me in. Hope you have a wonderful day! Michelle

ok how will i find said logs, I am still relatively new to cortex and this issue is only happening on my pc it works on my laptop just fine so it may be a capability issue

Michelle-RazerCortex
Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start, could you provide us with your Razer Cortex logs with us for us to further investigate it via PM? Please always feel free to let me know if you have any feedback, comments, or bugs you encounter. @Razer.Zionzedd Thank you very much for tagging me in. Hope you have a wonderful day! Michelle

ok how will i find said logs, I am still relatively new to cortex and this issue is only happening on my pc it works on my laptop just fine so it may be a c

Hey there! Thank you for providing us with these details. For us to further investigate this issue, could you provide us with more details?

• Did you install Razer Cortex successfully? If yes, please try to update your WebView2 to the latest version.
• If not, could you take a screenshot/video if possible to let us know what the error is?
• Please PM us Razer Cortex logs by following this guide here.

Appreciate your patience. Please always feel free to let me know if you need assistance regarding Razer Cortex. Michelle