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Question

Poor audio quality

  • April 9, 2026
  • 3 replies
  • 56 views
H

Hello,

Since the end of March, the sound from my Kraken V3 HyperSense has been of terrible quality. I have now spent 4 days trying to fix this issue, which seems related to Razer Synapse. Here is a summary of the actions I have taken:

  • Completely uninstalled Razer Synapse 4 and manually deleted all Razer and THX folders, as well as cloud profiles.
  • Attempted to install Synapse 3, but it does not work without an internet connection; only Synapse 4 is offered.
  • Checked and updated Windows, NVIDIA, and Realtek audio drivers, without improvement.
  • Exhaustively adjusted all audio settings available in Windows and Synapse, with no results.
  • Performed a complete Windows reinstall to start with a clean setup.
  • Advanced cleanup and reset of audio settings.

Despite all these efforts, the problem persists, and the audio quality remains very poor. I am contacting you to find out how to restore the headset’s normal sound quality, as it was before.

Thank you in advance for your assistance.

      This topic has been closed for replies.

      3 Replies

      techVioletfever471

      I have the exact same problem. It is infuriating.

      Lrbrownii
      • Lrbrownii
      • April 15, 2026

      https://insider.razer.com/razer-synapse-4-55/razer-synapse-4-software-srubber-76924

       

      Can't find original link for driver cleanup tool. I tried it. I also did a new Windows install after this started. I am getting cracks and pops in audio. I have tried the Synapse audio and THX Spatial Audio app. I also tried with no Synapse. I am seeing this on multiple devices from speakers to headset to earbuds. I only have Razer audio devices. I guess it's time to try a different PC. I have tried everything I know of to solve this. 

      Is this what you guys are experiencing? Did you ever solve this?

       

      Razer.ScarletRouge

      Hey there, ​@Hardicat 

      I understand that you’re experiencing poor audio quality on your Kraken V3 HyperSense. To help us narrow this down further, may I ask if there were any changes made to your system before the issue began? This could include Windows updates, Synapse updates, new software installations, driver changes, or hardware changes. 

      Could you please confirm if the issue still occurs when Razer Synapse is not running in the background? You can disable Razer Synapse by following the steps on this link.
       

      If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


       

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