Poor battery health on Razer 15 Advanced 1060 Max-Q - How to get a new battery? | Razer Insider
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Dear community,



I have the above laptop where the battery is now down to around 2 hours (from the original 5-6 hours).



Question: I can I get a new, original Razer battery for my laptop?



Looking forward to hearing from you - thank you in advance.



Best regards,



Morten
Have you already tried any workarounds? If not yet, you can start with the steps here. If that didn't help, I can start a case and forward your concern to the relevant team for a repair or battery replacement. Just PM me the serial number so I can validate its model and help me kickstart a case.
Razer.Zionzedd
Have you already tried any workarounds? If not yet, you can start with the steps here. If that didn't help, I can start a case and forward your concern to the relevant team for a repair or battery replacement. Just PM me the serial number so I can validate its model and help me kickstart a case.




Hi,

Thank you for coming back to me. Yes, I have tried the above mentioned steps, but the battery health has just become very bad now. Quite surprising after just 2-3 years in a premium product like Razer. So I believe a repair (i.e., battery replacement), would be the way to go. Is it possible to have the battery forwarded to me, so I don't need to let go of the laptop for a period of time?





Thank you in advance.



Br, Morten
Hi,



I'm still missing a response on this one. Thank you in advance.



Br, Morten
Razer.Zionzedd
Have you already tried any workarounds? If not yet, you can start with the steps here. If that didn't help, I can start a case and forward your concern to the relevant team for a repair or battery replacement. Just PM me the serial number so I can validate its model and help me kickstart a case.




Sorry, but what is happening here? One answer and then dead silence? - Not the customer service I would have expected.
Mortaum
Hi,

Thank you for coming back to me. Yes, I have tried the above mentioned steps, but the battery health has just become very bad now. Quite surprising after just 2-3 years in a premium product like Razer. So I believe a repair (i.e., battery replacement), would be the way to go. Is it possible to have the battery forwarded to me, so I don't need to let go of the laptop for a period of time?



The S/N is:



Thank you in advance.



Br, Morten




My apology for the late response. I already sent you a PM so we can start a case and raise your concern to the relevant team for a battery replacement/repair. I also removed the serial number from your comment for security purposes.



*Thread locked to curb conversation to PM.
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