Poor support from Razer support so far...
I received extremely poor support from Razer support so far.
I am new to Razer products, so dealing with razer is new for me.
So far dealing with Razer has been a real nightmare.
I have a pair of hammerhead ear buds that are acting up and reached out to support.
After all the troubleshooting they ask for a receipt, which I provided.
I also registered the product on Razer to make things easier on myself.
Right now, support refuses to help. They keep saying they need a receipt that says, “Hammerhead earbuds,” which I do not have because the earbuds are part of my Kishi game bundle.
I sent the store receipt for the Kishi gaming bundle, picture of the bundles box and the Kishi bundles serials on the box. Which matches the receipt.
Nope, they want a receipt that says Hammerhead earbuds. They asked for that 4 times now.
I gather they are trying find a way not to deal with the warranty.
This is my first Razer product but will be the last Razer product I purchase, due to poor support.
I am new here, what do people who have been here for awhile think about my issue.
Is it always this difficult to deal with Razer support?
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